As a strong believer in face-to-face work, I'm completely converted now. I could have not imagined that this would actually work and now I've got an amazing design and have met a great designer from a country far away who I'm hoping to meet in person soon :)
Product : Great concept, it completely worked for me and money well spent. The support service (thanks Veronica) was exceptional. I did not feel there is a catch with this at any point of time, 99designs are really primarily after making sure they have happy customers - and guess what, happy customers return and also will spend more at any point in time. This is just me :) Thanks again for a great experience.